Your Data Is Safe With Us
Bd 2 places the highest importance on protecting the personal information of users in Bangladesh. We believe transparency and trustworthiness are the foundation of a healthy digital relationship. In this privacy policy, we clearly state what information is collected, how it is used, and what your rights are. We encourage you to read this policy carefully before using our platform. You are welcome to contact our support team with any questions.
Last Updated: January 2025
What information do we collect and why?
Personal identification information
During account registration, we collect your name, date of birth, email address, and mobile number. This information is used to verify your identity and keep your account secure. It is collected as part of the KYC (Know Your Customer) process in compliance with applicable laws in Bangladesh. Your information is never sold to third parties. Only the information necessary to operate the platform is collected.
Financial & Transaction Information
Payment information required during deposits and withdrawals is collected. We do not store full card numbers or bank account details; only the reference information needed to verify transactions is retained. All financial transactions are secured via SSL encryption. Your transaction history is stored in your account and can only be viewed by you and authorized staff. We follow international-standard security protocols to protect financial data.
Usage & Activity Data
Information about how you navigate the platform and which games or betting sections you prefer is collected automatically. This data is used to improve your experience and show you relevant content. Login times, device types, and IP addresses are recorded for security monitoring. This information also helps ensure responsible gaming. By analyzing usage patterns, we continuously improve platform functionality.
Cookies & Tracking Information
Our website uses session cookies to maintain your login state and remember your preferences. No tracking cookies other than functional cookies are used. You can manage cookies through your browser settings, though some features may be limited as a result. Device identifiers may be used for mobile app users. We never use third-party advertising trackers.
How is the collected information used?
Bd 2 uses your information only for specific and legitimate purposes. The main use cases are outlined below.
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Account Management & Verification
Your information is used to create, manage, and secure your account. It is essential for age verification and identity confirmation. You will be immediately alerted if any unusual activity is detected on your account. This information is also used to meet legal requirements in Bangladesh.
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Customer Support
When you contact us for support, your account information is used to provide fast and effective solutions. Support conversations are recorded to help prevent the same issues from recurring. Our support team is available 24/7 and can only access information that is strictly necessary.
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Service improvement & personalization
We analyze usage patterns to further improve the platform experience. Relevant games or sports events may be suggested based on your preferences. This analysis is carried out in a fully anonymized manner and no personal identity is revealed.
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Fraud prevention & security
Automated systems are used to detect unusual transactions or suspicious activity. International standards are followed to prevent money laundering. In the event of a security breach, you will be notified immediately and the necessary measures will be taken.
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Communications & notifications
Important account updates, transaction confirmations, and security alerts are sent via email or SMS. You may opt out of promotional notifications, but critical system messages cannot be turned off. Communication preferences can be changed at any time from your account settings. We never send unsolicited or spam messages.
Do we share your information?
Bd 2 never sells your personal information. However, limited information may be shared in specific circumstances, as detailed below.
Payment Processors
Only the minimum necessary information is shared with authorized payment gateways to complete transactions. These partners adhere to strict security standards and use the information solely for processing transactions. They may not use your information for any other purpose. All payment partners are bound by our data privacy agreements. This sharing is governed in accordance with the guidelines of Bangladesh's financial regulatory authorities.
Legal authorities
If required by Bangladesh law or a court order, information may be provided to the relevant authorities. In such cases, we only disclose what is legally required. Where legally permitted, we make every effort to notify you in advance. We remain committed to protecting users' interests against legal requests. Records of such disclosures are retained on our end.
Technology service providers
We work with trusted technology partners to operate the platform, such as cloud hosting and cybersecurity services. These partners can only access the information necessary to provide their specific services. All technology partners are bound by our data processing agreements. They may not use your information for their own purposes. Their compliance is ensured through regular audits.
Your rights regarding your data
Bd 2 believes every user should have full control over their own data. Your key rights are outlined below.
Right to Access
You can request to view all the information we hold about you at any time. The information will be provided within 30 days of receiving your request. Data will be delivered in an easy-to-understand format. This service is completely free of charge. Much of your information can be viewed directly from your account settings.
Right to Rectification
If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account profile. Changes to identity-related information require a verification process. Correction requests are processed within 15 business days. A confirmation email will be sent once the correction is complete.
Right to erasure
When closing your account, you may request that your personal information be deleted. Some data may need to be retained for a specified period due to legal obligations. A confirmation will be sent to you once the deletion process is complete. Complete removal from backup systems may take up to 90 days. Exercising this right means account recovery will not be possible.
Data portability
You may request a download of your data in a machine-readable format. This feature gives you full control over your data. Data will be provided in CSV or JSON format. Your data will be prepared within 30 days of receiving your request. A secure download link will be sent to your email.
Right to Object to Processing
You may object to the processing of your data for specific purposes. You can opt out of marketing communications at any time. Upon receiving an objection request, we will review it and take appropriate action. Objections may be limited in cases of legal obligations. You will be informed of the outcome of your objection in writing.
Right to restrict processing
If there is a dispute about the accuracy of your data, you may request that processing be temporarily restricted. During this period, no processing other than storage will take place. Once the dispute is resolved, normal processing will resume. Some services may be limited while this right is exercised. You will be kept informed about the duration of the restriction.
How do we keep your information secure?
Bd 2 uses industry-leading security technology to protect your data. Our multi-layered security framework is described below.
Encryption technology
All data transmissions are secured with 256-bit SSL/TLS encryption. Stored sensitive data is encrypted using AES-256 encryption. Passwords are never stored in plain text; only strong hash functions are used. Encryption keys are rotated regularly to minimize long-term risk. Our encryption practices follow international cybersecurity standards.
Access control
Your information can only be accessed by authorized staff and every access is logged. Role-based access control ensures that each staff member can only view the information necessary for their role. Two-factor authentication is mandatory for all internal systems. Access logs are reviewed regularly and unusual activity triggers an immediate alert. Staff receive regular data protection training.
Infrastructure Security
Our servers are hosted in internationally certified data centers with 24/7 physical security. Firewalls, intrusion detection systems, and DDoS protection are kept active. Regular penetration testing is conducted to identify vulnerabilities early. Data is backed up regularly and backups are also encrypted. A disaster recovery plan ensures that data remains protected even in the event of a service disruption.
Security Monitoring
Automated systems monitor network traffic 24 hours a day and detect suspicious activity. A defined response plan is followed in the event of a security incident. Alerts are automatically sent if unusual login attempts are detected on a user's account. The security team regularly reviews system logs. In the event of any security breach, affected users will be notified within 72 hours.
How long is your data retained?
We only retain data for as long as necessary. The retention periods for different types of data are listed below.
| Data type | Retention period | Reason |
|---|---|---|
| Account profile information | For the duration of active account | For service delivery |
| Financial transaction records | 7 Years | Legal Obligations |
| Login & security logs | 12 Months | Security Monitoring |
| Customer Support Conversations | 3 years | Service Quality Improvement |
| Cookies & session data | Until the session ends | Platform Functionality |
| Marketing preferences | Until opt-out | Communication management |
After an account is closed, the process of deleting your personal information begins; however, some data may need to be retained for the period mentioned above due to legal obligations. Contact our support team to learn more about our data retention policy.
Protection of Minors' Privacy
Bd 2 strictly prohibits registration by anyone under the age of 18. We take the utmost precautions to protect children's data.
Our platform is operated exclusively for adults and registration or participation by anyone under the age of 18 is strictly prohibited. Age verification is mandatory during the registration process, and additional identity verification is carried out in suspicious cases. If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If parents believe their child has registered on our platform, we ask that they notify our support team immediately. We are committed to ensuring responsible gaming and place child protection as our highest priority.
What happens when the privacy policy changes?
We may update this privacy policy from time to time. Our process for handling changes is described below.
Change Notifications
If significant changes are made to the privacy policy, advance notice will be sent to your registered email. You will be notified at least 30 days before the changes take effect. A notification banner will be displayed at the top of the website. For minor changes, only the "Last Updated" date at the top of the page will be changed. We will always transparently explain the reasons for any changes.
Your consent
Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy. If you do not agree to the new policy, you have the right to close your account. You will be given the opportunity to download your data before the changes take effect. We always make policy changes with users' best interests in mind. A saved copy of the previous policy will be provided upon request.
Privacy FAQ
Here are answers to the most frequently asked questions from our users.
Have a privacy question?
If you have any questions or concerns about the protection of your data, please contact our dedicated privacy team. We are always here for you and committed to protecting your rights. Our team typically responds within 24 to 48 hours. Your privacy is our top priority and we take every request seriously.